With this reservation, you agree to our in-house protocols for masks and social distancing as long as those are required by the government. See https://www.mass.gov/info-details/covid-19-travel-advisory for details.
YOUR HEALTH: We're still doing the following to keep guests and staff safe and healthy while COVID advisories are in force: masking in public spaces; hand sanitizer and disinfecting wipes stations in guestrooms and common rooms; socially distanced dining areas; periodic sanitizing at entrances and exits throughout the day, and disinfecting sprays on upholstered furniture.
Personal coffee makers and fridges have been installed in most guest rooms/suites.
Please understand that we have only five rooms/suites to sell, and since you bought yours, the one(s) you purchased may have been in demand by many others who are no longer looking. It's unlikely that with short notice, we will refill your room(s) and yet we've scheduled staff to prepare the room, whom we do not cancel, and acquired provisions for your visit, which are perishable.
1. Traditional stays: If you cancel any time between now and 14 days prior to your arrival, there is a $30 cancellation fee per room. But, to cancel within 14 days or less prior to arrival means that the full cost of your reservation will be charged. Refunds may be available with proper documentation submitted within 7 days of the reservation.
2. Third-party reservation (Expedia, etc.), cancellations: contact them first.
3. Weddings, Groups and Special Event-Related Stays (require a contract): A 30 day cancellation notice is required by contract. If you cancel any time between now and 30 days prior to your arrival, the cancellation fee applies to each room. And, if you cancel with less than 30 days' notice, the full amount of the booking will be charged. Refunds may be available with proper documentation submitted within 7 days of the reservation.
4. "No shows' are always charged the full amount of the reservation, regardless of the reason.
SAFETY: Other than the coffee maker and fridge provided, no cooking appliances, smoking, and smoking materials of ANY kind, pets, candles, or any other sources of heat or flame are allowed in our 200-year-old historic building.
All guest rooms are located on the second floor; there is no elevator. Guests are asked to bring in their own baggage.
During your stay, staff will pick up and replace towels and remove trash/recycling outside your door in bags provided for each purpose.
Please note that we have a small-to-medium size dog--Buddy--who stays with us in the office during the day and does have to use one staircase to get up to our quarters.
CHECK IN TIME: Begins at 3 p.m., ending at 10 p.m. Late arrivals should be arranged by phone at 413-498-5921. Charges may apply.
CHECK OUT TIME: 10 a.m. on weekdays and 11 a.m. on weekends.
OCCUPANCY LIMITS: Standard rooms have ONE bed each unless specified. Each room or suite has an occupancy limit that applies to everyone, including children. The charge for a fourth person in a Suite is $20 plus tax.
BREAKFAST: Our popular breakfast consists of fresh fruit, homemade pastry, and a hot entree with your choice of beverages and condiments. Breakfast is still served in two dining rooms at your choice of 8, 8:30, or 9 A.M. For guests with early appointments at NMH and the other boarding schools in the area, we are happy to offer breakfast at 7 a.m. with 48 hrs advance notice. Please tell us about dietary restrictions, allergies and preferences prior to arrival.
OTHER CHARGES: If you leave something behind we will return your items via the U.S.Postal Service for the cost of postage, shipping and handling. Damage in a guest room will be charged the full cost of replacement.
OUR REQUEST: This reservation is a purchase, not a hold. Please make sure you've read and understand all of our policies and call us if you have a question before continuing. Making a reservation means that you agree to these terms and conditions, especially during the COVID period.
Thank you for your patronage and cooperation.