BEFORE PROCEEDING: Given our limited inventory, our policies are more strict than you will find in hotels with lots of rooms. This reservation is a purchase, not a hold. Please make sure you've read and understand all of our policies and call us if you have a question before continuing. Making a reservation means that you agree to all terms and conditions. Our reservation provider now offers "Travel Protection," an option to protect your travel plans from COVID, flu or other medical condition or emergency. For other emergencies that come up, we recommend purchasing travel insurance to mitigate the cost of other cancellation situations. Recommendations can be found at wwwnc.cdc.gov/travel/page/insurance. If you cancel at the last minute, we will ask if you protected your trip with either of these options.
CANCELLATIONS:
1. Traditional stays: If you cancel any time between now and 14 days prior to your arrival, there is a $30 cancellation fee per room. Guests who cancel within 14 days of arrival are charged the FULL amount of the reservation unless we can re-fill the room. We now offer a "Travel Protection" add-on to protect your travel plans from unexpected illness or health condition (formerly "Worry-free Booking"). See our home page for sign up details.
2. Group or Special Occasion reservations: 30 day advance notice.
HEALTH & SAFETY: State and local requirements and certain industry standards will govern how we handle operations during COVID when you arrive. We provide hand sanitizer and disinfecting wipes in guest and common rooms; two spacious dining areas for social distancing; sanitizing at entrances and exits during the day, and disinfecting sprays on upholstered furniture. However, for the safety of our staff, in-room housekeeping services are suspended while the threat of infection persists.
AMENITIES: Personal coffee makers and small fridges have been installed in most rooms for your personal beverages and snacks.Rooms feature hairdryers, clocks, reading lamps, make-up removers, shampoo, soaps, TV’s and room AC’s in season. We now offer water, cold brew coffee, seltzer and soda for sale in the lobby.
SAFETY: No cooking appliances, smoking, smoking materials, candles, or other sources of heat or flame, or pets, are allowed in our 200-year-old historic building.
All guest rooms are located on the second floor; there is no elevator. Guests are asked to bring in their own baggage.
Travelers under the age of 18 must be accompanied by a parent or chaperone who is 21 or older. Every head must be in a bed; bring a pack'n play or portacrib for very young guests. Maximum occupancy for your reservation is listed on the summary page.
CHECK IN TIME: 3 to 6 pm or by prior arrangement. Guests who plan to arrive after 6 p.m. are asked to call 413-498-5921 to provide their ETA. CHECK OUT TIME: 10 am.
OCCUPANCY LIMITS: Standard rooms have ONE bed each unless specified. Each room or suite has an occupancy limit that applies to everyone, including children.
BREAKFAST: Fresh fruit, homemade pastry, and a hot entree with a choice of beverages and condiments. Breakfast is "Chef's Choice" and served at your choice of 8, 8:30, or 9 am. Please provide dietary restriction and allergy info at least 3 days prior to arrival.
WEDDING PREP: No professional hairdressing or make-up application is allowed in the building due to oriental rugs and antique furniture.
OTHER CHARGES: Forgotten items can be returned from the Northfield Post Office at your request for the cost of postage and shipping. Damage to bedding or furnishings will be charged the full cost of replacement.
Thank you for your patronage and cooperation.
