With this reservation, you agree to our in-house protocols for masks and social distancing as long as those are required by the state. See https://www.mass.gov/info-details/covid-19-travel-order.
YOUR HEALTH: We are dedicated to your comfort and safety and you can be sure that we do everything we can to keep guests and staff safe and healthy, such as masking in public spaces, hand sanitizing and disinfecting wipes stations in guestrooms and common rooms, socially distanced dining areas, periodic sanitizing at entrances and exits throughout the day, complete guestroom bedding turnovers between guests, and ultraviolet light treatments and disinfecting sprays on upholstered furniture. Personal coffee makers and fridges have been installed in guest rooms. Each room has an assigned staircase to help minimize coming into close proximity to other guests in the hall.
CANCELLATIONS: If you cancel any time between now and 14 days prior to your arrival, you agree to allow us to assess our pre-COVID $30 cancellation fee. Further, if you cancel 14 days or less prior to your arrival, the full cost of your reservation will be charged to your credit card regardless of the reason.
To cancel third-party reservations made through Expedia and similar companies please contact them to cancel and they will contact us for verification.
"No shows' are always charged the full amount of the reservation, regardless of the reason, as we will have made staffing commitments for your stay.
SAFETY: Other than the coffee maker and fridge provided, no cooking appliances, smoking, and smoking materials of ANY kind, pets, candles, or any other sources of heat or flame are allowed in our 200-year-old historic building.
All guest rooms are located on the second floor; there is no elevator.
If restrictions are still in force, cleaning staff will not enter and tidy your room during your stay but will pick up and replace towels and remove trash/recycling outside your door in bags provided for each purpose.
Please note that we have a dog--Buddy--who stays with us in the office and does have to use one staircase to get up to our quarters, so please inform us in advance if you have a pet allergy.
CHECK IN TIME: 3 p.m. to 6 p.m. Later arrivals should be arranged by phone at 413-498-5921 and end at 10 p.m.
CHECK OUT TIME: 10 a.m. on weekdays and 11 a.m. on weekends.
OCCUPANCY LIMITS: Standard rooms have ONE bed each unless specified. Each room or suite has an occupancy limit that applies to everyone, including children. The charge for a fourth person in the Deerfield Suite is $20 plus tax.
BREAKFAST: Our popular breakfast consists of fresh fruit, homemade pastry, and a hot entree with your choice of beverages and condiments. Breakfast is still served in two dining rooms at your choice of 8, 8:30, or 9 A.M. For guests with early appointments in the area, we are happy to offer breakfast at 7 a.m. with advance notice. Please tell us about dietary restrictions and preferences prior to arrival.
OTHER CHARGES: If you leave something behind we will return your items via the U.S.Postal Service for the cost of postage, shipping and handling. Damage in a guest room will be charged the full cost of replacement.
OUR REQUEST: A reservation is a binding contract. Please make sure you've read and understand all of our policies and call us if you have a question before continuing. Making a reservation means that you agree to these terms and conditions, especially during the COVID period.
Thank you for your patronage and cooperation.